Front Desk Receptionist - Royal Oak

Fraser Eye Care; Royal Oak (MI); On-site; USD 19,286,400 - 24,796,800; Full time

Job summary

Fraser Eye Care is seeking a Front Desk Receptionist in Royal Oak, MI to be the first point of contact for patients and ensure a smooth check-in experience. The role requires excellent customer service, strong communication, organizational skills, and the ability to work in a fast-paced medical office.

The ideal candidate will be comfortable using EMR and practice management software, able to manage appointments, verify insurance, collect payments, and support a collaborative team of physicians

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or ophthalmology customer service preferred.
• Proficient with EMR and practice management software.

Responsibilities

• Welcome and assist patients and visitors with professionalism, warmth, and courtesy.
• Register new patients and update demographic, insurance, and personal information in the practice management system.
• Assist patients with the self-service check-in kiosk and ensure an efficient check-in process.
• Verify insurance eligibility and accurately enter insurance information.
• Collect patient copays, balances, and other payments while maintaining accurate payment records.
• Schedule, reschedule, and confirm patient appointments.
• Answer high-volume incoming phone calls, route calls appropriately, take detailed messages, and assist callers with scheduling and general inquiries.
• Contact patients regarding appointments, reminders, and other practice communications.
• Scan and upload patient documents into the electronic medical record (EMR).
• Process incoming referrals, medical records requests, and other administrative documentation.
• Run daily and weekly reports as assigned.
• Maintain patient confidentiality and comply with HIPAA and practice policies.
• Keep the reception area clean, organized, and welcoming.
• Work collaboratively with physicians, technicians, and fellow team members to provide an exceptional patient experience.
• Rotate between front desk and call center responsibilities as needed.

Skills

Customer service

Communication

Organization

HIPAA compliance

Teamwork

EMR software

Attention to detail

Phone handling

Kiosk check-in

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

EMR

Practice management software

Computer applications

Job description

We're shaking up the traditional medical industry and creating a dynamic work environment that’s focused on innovation, teamwork, and a family-feel. Our team is passionate about growth, building authentic relationships, and making a real difference in the lives of our patients.

But we don’t stop there - at Fraser eye, we believe in taking care of our own. That’s why we offer a wide range of career paths and unbeatable benefits, so you can grow and thrive with us. If you’re ready to take your career to the next level and be a part of something truly special, come join us at Fraser Eye Care!

Position:Front Desk Receptionist - Royal Oak

Location: Royal Oak, MI

Job Id:318

# of Openings:1

Front Desk Receptionist

Michigan Locations: Fraser, Port Huron, Rochester Hills, Royal Oak, Warren, and W. Bloomfield

Position Summary

Fraser Eye Care Center is a leading ophthalmology practice committed to providing exceptional, patient-centered eye care in a welcoming and professional environment. We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our team.

As the first point of contact for our patients you will play a vital role in creating a positive patient experience. This position requires excellent customer service, strong communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced medical office. The ideal candidate is comfortable using technology, enjoys helping people, and thrives in a team-oriented environment.

Skills Required

• Welcome and assist patients and visitors with professionalism, warmth, and courtesy.
• Register new patients and update demographic, insurance, and personal information in the practice management system.
• Assist patients with the self-service check-in kiosk and ensure an efficient check-in process.
• Verify insurance eligibility and accurately enter insurance information.
• Collect patient copays, balances, and other payments while maintaining accurate payment records.
• Schedule, reschedule, and confirm patient appointments.
• Answer high-volume incoming phone calls, route calls appropriately, take detailed messages, and assist callers with scheduling and general inquiries.
• Contact patients regarding appointments, reminders, and other practice communications.
• Scan and upload patient documents into the electronic medical record (EMR).
• Process incoming referrals, medical records requests, and other administrative documentation.
• Run daily and weekly reports as assigned.
• Maintain patient confidentiality and comply with HIPAA and practice policies.
• Keep the reception area clean, organized, and welcoming.
• Work collaboratively with physicians, technicians, and fellow team members to provide an exceptional patient experience.
• Rotate between front desk and call center responsibilities as needed.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, ophthalmology, optometry, or healthcare customer service experience preferred.
• Experience with electronic medical records (EMR), practice management software, and standard computer applications.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
• Comfortable learning and using patient check-in kiosks and other office technology.
• Knowledge of medical terminology is preferred.
• Ability to work effectively both independently and as part of a team.
• Ability to stand for extended periods while performing front desk duties.
• Willingness to rotate between front desk and call center responsibilities.
• Reliable transportation and flexibility to work at multiple Fraser Eye Care Center office locations as needed.

Here are just a few highlights of what we offer: