Front Desk Specialist – Ophthalmology Patient Care

EyeSouth Partners; Dearborn (MI); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners is seeking a Front Desk Associate in Michigan to serve as the first point of contact for patients and visitors. You will manage check-ins/outs, calls, emails, scheduling, and data entry with a focus on accuracy and customer service.

Responsibilities include verifying insurance, collecting payments, and maintaining a welcoming reception area while ensuring HIPAA compliance and professional communication with patients and staff.

Qualifications

• High School Diploma or equivalent.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.

Responsibilities

• Greets patients and verify appointment details.
• Collects documentation including ID, insurance cards, and referrals.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage.
• Collects co-pays and outstanding balances; documents in the system.
• Maintains HIPAA compliance and protects patient confidentiality.
• Answers phones and responds to inquiries; relays messages.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service

Multitasking

HIPAA compliance

Education

High School Diploma

Tools

Nextech/ICP

Job description

EyeSouth Partners is seeking a Front Desk Associate in Michigan to serve as the first point of contact for patients and visitors. You will manage check-ins/outs, calls, emails, scheduling, and data entry with a focus on accuracy and customer service.

Responsibilities include verifying insurance, collecting payments, and maintaining a welcoming reception area while ensuring HIPAA compliance and professional communication with patients and staff.