Medical Receptionist

Fraser Eye Care; Commerce (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Fraser Eye Care Center is recruiting a friendly Medical Receptionist to join our ophthalmology practice. You will be the first point of contact, greet patients, and manage registrations, insurance verification, and appointment scheduling.

The role requires handling high-volume calls, assisting with forms, and providing administrative support across the front desk and call center. You will work across multiple Fraser Eye Care Center locations in a fast-paced environment.

Qualifications

• High school diploma or equivalent; medical office training is a plus.
• 1-2 years of medical office or healthcare experience preferred.
• Strong interpersonal and communication skills.
• Proficiency with EMR and scheduling software; basic computer skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology is a plus.
• Willing to rotate between front desk and call center.
• Reliable transportation to work at multiple Fraser Eye Care Center locations.

Responsibilities

• Greet patients and visitors warmly.
• Register patients and update information in the practice management system.
• Verify patient insurance information.
• Answer high-volume calls, triage, route to staff, schedule appointments, and take messages when necessary.
• Contact patients to remind them of upcoming appointments.
• Process patient payments and provide receipts.
• Balance payments at the end of each day.
• Manage referrals and requests for medical records.
• Run daily and weekly reports.
• Maintain a clean and organized front desk area.
• Maintain patient confidentiality and privacy.
• Assist patients with inquiries, forms, and other administrative support.
• Collaborate with medical staff to ensure a seamless patient experience.

Skills

Patient greeting

Patient registration

Insurance verification

Phone handling

Appointment scheduling

Appointment reminders

Payment processing

Cash handling

Referrals management

Reporting

Front desk management

Privacy/compliance

Administrative support

Team collaboration

Education

High school diploma

Medical office training

Tools

EMR systems

Scheduling software

Basic computer skills

Job description

Michigan Locations: Commerce Twp., Fraser, Port Huron, Rochester Hills, Royal Oak, and Warren

Position Summary

Fraser Eye Care Center is a thriving medical practice dedicated to providing high-quality state-of-the-art ophthalmology services to our community. We are committed to excellence in patient care, and our team of professionals works together to ensure a positive experience for our patients. We are seeking a friendly, organized, and compassionate Medical Receptionist to join our team. The Medical Receptionist is the first point of contact for our patients and plays a crucial role in ensuring a smooth and efficient experience for our patients.

Skills Required

• Greet patients and visitors with a warm and welcoming demeanor.
• Register new patients and update existing patient information in our practice management system.
• Verify patient insurance information.
• Answer phone calls in a high-volume call center, triage, route calls to appropriate staff, schedule appointments, and take messages when necessary.
• Contact patients to remind them of upcoming appointments.
• Process patient payments accurately and provide receipts.
• Balance payments received at the end of each day.
• Manage incoming patient referrals and requests for medical records.
• Run daily and weekly reports.
• Maintain a clean and organized front desk area.
• Always ensure patient confidentiality and privacy.
• Assist patients with inquiries, forms, and any other administrative support they may need.
• Collaborate with medical staff to ensure a seamless patient experience.

Qualifications

• High school diploma or equivalent required; additional education or medical office training is a plus.
• 1-2 years of previous experience in a medical office or healthcare setting is preferred.
• Strong interpersonal and communication skills.
• Proficiency in using electronic medical records (EMR), scheduling software, and basic computer skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of medical terminology is a plus.
• Ability to stand for extended periods of time while performing front desk duties.
• Willing to rotate between the front desk and call center.
• Reliable transportation to be able to work at multiple Fraser Eye Care Center office locations.