Medical Office Receptionist: Patient Care & Scheduling

Corewell Health; Dearborn Heights (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

Corewell Health in Royal Oak is seeking a friendly Medical Receptionist to greet patients, manage check-ins, and support scheduling and registration. You will access the EMR/HER, verify patient information, and handle billing and phone inquiries with professionalism. A high school diploma and strong communication are required; EPIC experience preferred.

This is a full-time daytime position at Royal Oak Hospital. Team-based environment with emphasis on patient-centered care and HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and ability to multitask.
• Ability to prioritize and stay calm under pressure.
• Provide excellent customer service per Corewell standards.

Responsibilities

• Greet patients and serve as first point of contact with respectful communication.
• Schedule appointments and coordinate with clinical staff to support patient flow.
• Access and update patient information in EMR/HER and verify identity and orders.
• Handle phone inquiries and direct to appropriate staff; maintain HIPAA compliance.
• Replenish front desk supplies and support safety initiatives as needed.

Skills

Strong communication

Multi-tasking

Prioritization

Customer service

Education

High School Diploma

Tools

EMR/HER

MyChart

Job description

Corewell Health in Royal Oak is seeking a friendly Medical Receptionist to greet patients, manage check-ins, and support scheduling and registration. You will access the EMR/HER, verify patient information, and handle billing and phone inquiries with professionalism. A high school diploma and strong communication are required; EPIC experience preferred.

This is a full-time daytime position at Royal Oak Hospital. Team-based environment with emphasis on patient-centered care and HIPAA compliance.