Warm Front Desk Agent — Craft Memorable Guest Experiences

CoralTree Hospitality Group; Vail (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life & Disability insurance

Employee Assistance

Free parking

Ski pass

Room discounts

PTO

Sick leave

401(k) match

Job summary

CoralTree Hospitality Group in Vail’s Montaneros property seeks a Front Desk Agent who will warmly greet guests, assist with check-in/out, and share information about services and amenities in the heart of Lionshead Village.

You will create memorable experiences with a polished, friendly presence, handle guest inquiries, and collaborate with team members to ensure smooth operations in a fast-paced resort setting.

Qualifications

• Flexibility to adapt to a demanding schedule and varying hours.
• Experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• People-oriented with a passion for serving others and creating exceptional guest experiences.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, assisting with check-in/check-out.
• Respond promptly to guest inquiries with a personal, welcoming spirit.
• Create memorable experiences through a polished, professional personality and ability to relate to guests and team members.
• Resolve guest and owner issues to foster loyalty and satisfaction.
• Share knowledge of hotel services to help guests feel at home.
• Communicate guest feedback and needs to staff and management.

Skills

Flexibility

Experience

People Person

Communication Skills

Multi-tasking

Job description

CoralTree Hospitality Group in Vail’s Montaneros property seeks a Front Desk Agent who will warmly greet guests, assist with check-in/out, and share information about services and amenities in the heart of Lionshead Village.

You will create memorable experiences with a polished, friendly presence, handle guest inquiries, and collaborate with team members to ensure smooth operations in a fast-paced resort setting.