Front Desk Agent, Montaneros

CoralTree Hospitality Group; Vail (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life & Disability insurance

Employee Assistance

Free parking

Ski pass

Room discounts

PTO

Sick leave

401(k) match

Job summary

CoralTree Hospitality Group in Vail’s Montaneros property seeks a Front Desk Agent who will warmly greet guests, assist with check-in/out, and share information about services and amenities in the heart of Lionshead Village.

You will create memorable experiences with a polished, friendly presence, handle guest inquiries, and collaborate with team members to ensure smooth operations in a fast-paced resort setting.

Qualifications

• Flexibility to adapt to a demanding schedule and varying hours.
• Experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• People-oriented with a passion for serving others and creating exceptional guest experiences.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, assisting with check-in/check-out.
• Respond promptly to guest inquiries with a personal, welcoming spirit.
• Create memorable experiences through a polished, professional personality and ability to relate to guests and team members.
• Resolve guest and owner issues to foster loyalty and satisfaction.
• Share knowledge of hotel services to help guests feel at home.
• Communicate guest feedback and needs to staff and management.

Skills

Flexibility

Experience

People Person

Communication Skills

Multi-tasking

Job description

Company Overview

At CoralTree, we serve from the heart - always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Company Overview

At CoralTree, we serve from the heart - always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact.

Job Summary

As a Front Desk Agent at the Montaneros in Vail, you will play an integral role in creating distinct and authentic experiences for our guests and owners. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property, located in the heart of Lionshead Village.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.


• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.


• Create memorable experiences through a warm, polished and professional personality, and the ability to relate to both guests and team members.


• Take the initiative to resolve guest and owner issues, fostering loyalty and satisfaction.


• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.


• Collaborate with team members to communicate guest feedback and needs to staff and management.


• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Physical Requirements

• Ability to Lift and Carry Boxes : As part of the job, agents will need to be able to lift and carry packages, boxes, and other items as necessary. These tasks are essential to maintaining the smooth flow of operations and are not considered physically demanding but are important for the role.

Qualifications

• Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.


• Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.


• People Person: A passion for serving others and creating exceptional guest experiences is essential.


• Communication Skills: Strong verbal and written communication abilities, including legible and grammatically correct writing.


• Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Compensation

The hourly wage for this position is starting at $21.00/hour to $23.00/hour.

Benefits

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance - four plans available including two Health Savings Account eligible plans.


• Dental, vision, life and disability insurance.


• Employee Assistance Program.


• Free on-site parking in Lionshead Village, or opt for a free bus pass.


• Ski pass or wellness reimbursement.


• Room discounts for all team members, as well as for their friends and family immediately upon hire.


• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.


• Paid time off and paid sick leave.


• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.

This position will be posted until October 15, 2026 unless filled prior to that date.

The target start date for this position is 10/01/2026.