Hotel Front Desk Agent Full-time Year-round

The Sebastian - Vail - A Timbers Resort; Vail (CO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Free onsite parking

401K with Match

PTO

Full benefits: Medical, Dental, Vision

Free onsite employee dining

Job summary

The Sebastian Vail is seeking a friendly Front Desk Agent to join our guest services team on a full-time, year-round basis. You will manage check-in/check-out, assist guests with reservations, and provide information on the resort and local area.

Ideal candidates have prior hospitality experience, strong communication skills, and a commitment to exceptional service. This on-site role offers full benefits and a dynamic team environment at a premier Vail resort.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Prior customer service experience, preferably in hospitality or hotel setting.
• Strong communication and interpersonal skills.
• Proficiency with hotel management software and basic computer applications.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Excellent problem-solving skills and ability to stay calm under pressure.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet guests on arrival and provide a warm farewell at departure.
• Manage check-in/check-out to ensure a smooth guest experience.
• Handle guest inquiries, reservations, and cancellations.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Maintain records of room availability, guest accounts and payments.
• Resolve guest complaints promptly and professionally.
• Provide information on amenities, local attractions, dining, and transportation.
• Keep front desk area clean, organized, and stocked with supplies.
• Follow hotel security protocols to ensure a safe environment.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Organization

Flexibility

Education

High school diploma

Hospitality education (preferred)

Tools

Hotel management software

MS Office

Job description

We are seeking a friendly and professional Hotel Front Desk Agent to join our guest services team on a full-time, year-round basis. The ideal candidate will be dedicated to providing exceptional customer service and ensuring that all guests have a memorable experience from check-in to check-out. This role is perfect for someone who enjoys working in a dynamic, team-oriented environment.

Key Responsibilities

• Greet and welcome guests upon their arrival and provide a warm farewell upon their departure.
• Efficiently manage the check-in and check-out process, ensuring a smooth and pleasant experience for all guests.
• Handle guest inquiries, reservations, and cancellations, both in person and over the phone.
• Coordinate with housekeeping and maintenance teams to ensure that guests' needs are met promptly.
• Maintain accurate records of room availability, guest accounts, and hotel payments.
• Resolve any guest complaints or issues in a professional and timely manner.
• Provide information about hotel amenities, local attractions, dining options, and transportation services.
• Ensure the front desk area is clean, organized, and well‑stocked with necessary supplies.
• Follow all hotel security protocols to ensure a safe environment for guests and staff.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Strong communication and interpersonal skills
• Proficiency in using hotel management software and basic computer applications
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent problem‑solving skills and the ability to remain calm under pressure
• Strong attention to detail and organizational skills

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug‑free workplace.