Warehouse Specialist: Lead Ops, QA & DSP Training

SwiftX Inc.; Dallas (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

7 PTO days

5 Sick leave days

6 Holidays

401K matching up to 2%

Medical insurance 50%

Dental and Vision Insurance 100%

Job summary

SwiftX Inc. is seeking a results-driven operations lead for last-mile logistics in Dallas. You will manage dispatch, assign DSP tasks, monitor performance, and enforce QA standards to ensure top service quality.

The role requires a Bachelor’s degree or equivalent, at least 1 year in last-mile or 3PL warehousing, and bilingual Mandarin proficiency. Expect leadership duties, training design, and cross-team collaboration in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent is required.
• Minimum 1 year in last-mile or 3PL warehousing and logistics experience.
• Bilingual Mandarin is required.
• Strong leadership, analytical and decision-making skills.

Responsibilities

• Assist daily operations including dispatch parcels and assign tasks to DSPs.
• Monitor performance and drive continuous improvement.
• Develop and enforce quality assurance protocols.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Support fleet operations and task distribution.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical thinking

Decision making

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. is seeking a results-driven operations lead for last-mile logistics in Dallas. You will manage dispatch, assign DSP tasks, monitor performance, and enforce QA standards to ensure top service quality.

The role requires a Bachelor’s degree or equivalent, at least 1 year in last-mile or 3PL warehousing, and bilingual Mandarin proficiency. Expect leadership duties, training design, and cross-team collaboration in a fast-paced environment.