Warehouse Operations Lead — Last-Mile, Training & PTO

SwiftX; Greenville (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Vision Insurance

Job summary

SwiftX is seeking a qualified Operations Supervisor to oversee DSPs and warehouse functions across last‑mile logistics. You will lead onboarding, training, and performance reviews while implementing QA protocols to ensure service quality and reliability in a fast‑paced environment.

The role requires leadership, analytical thinking, and the ability to manage daily operations with internal and external partners. We offer rotational onboarding and an equal opportunity workplace.

Qualifications

• Bachelor's degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise DSPs and staffing agencies, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision-making

Bilingual Mandarin

Education

Bachelor's degree or equivalent

Job description

SwiftX is seeking a qualified Operations Supervisor to oversee DSPs and warehouse functions across last‑mile logistics. You will lead onboarding, training, and performance reviews while implementing QA protocols to ensure service quality and reliability in a fast‑paced environment.

The role requires leadership, analytical thinking, and the ability to manage daily operations with internal and external partners. We offer rotational onboarding and an equal opportunity workplace.