Warehouse Operations Leader - QA, DSP Oversight

Swiftx Express; Greenville, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

Medical insurance 50%

Dental and Vision insurance 100%

Job summary

Swiftx Express in Greenville, NC seeks an experienced Operations Manager to supervise DSPs and staffing agencies, enforce QA standards, and lead continuous improvement across last-mile warehousing and regional fleet operations. You will recruit DSPs, design training, manage cost control, and coordinate with internal teams and partners while performing under pressure in a fast-paced environment.

This role requires a Bachelor’s degree or equivalent and bilingual Mandarin, with rotational

Qualifications

• Bachelor’s degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Bilingual Mandarin

Leadership

Analytical skills

Decision making

Education

Bachelor’s degree or equivalent

Job description

Swiftx Express in Greenville, NC seeks an experienced Operations Manager to supervise DSPs and staffing agencies, enforce QA standards, and lead continuous improvement across last-mile warehousing and regional fleet operations. You will recruit DSPs, design training, manage cost control, and coordinate with internal teams and partners while performing under pressure in a fast-paced environment.

This role requires a Bachelor’s degree or equivalent and bilingual Mandarin, with rotational