Warehouse Operations Lead - Dispatch, QA & Training

SwiftX; Bakersfield (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hourly wage + bonus

PTO days

Sick leave

Holidays

401K matching

Medical, Dental & Vision

Job summary

SwiftX is seeking a Warehouse Specialist in California to support daily operations, dispatch parcels, and assign tasks to DSPs while upholding company standards. The role emphasizes QA development, performance monitoring, and onboarding of DSPs in a fast-paced environment.

The candidate should hold a bachelor's degree or equivalent and be bilingual in Mandarin, with 0–1 year in last-mile or 3PL warehousing experience, demonstrating leadership and decisive problem-solving abilities.

Qualifications

• Bachelor's degree or equivalent is required.
• Strong leadership, analytical and decision-making skills.
• Ability to perform under pressure in fast-paced environments.
• Bilingual Mandarin is required.

Responsibilities

• Assist daily operations including dispatch parcels and task assignment to DSPs, ensuring standards are met.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Support fleet operations and task distribution.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision making

Stressor handling

Bilingual Mandarin

Education

Bachelor's degree or equivalent

Job description

SwiftX is seeking a Warehouse Specialist in California to support daily operations, dispatch parcels, and assign tasks to DSPs while upholding company standards. The role emphasizes QA development, performance monitoring, and onboarding of DSPs in a fast-paced environment.

The candidate should hold a bachelor's degree or equivalent and be bilingual in Mandarin, with 0–1 year in last-mile or 3PL warehousing experience, demonstrating leadership and decisive problem-solving abilities.