Warehouse Operations Lead - QA, Training & Logistics

SwiftX; Harrisburg (Dauphin County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

Medical, Dental and Vision Insurance

Job summary

SwiftX is seeking an Operations Leader to oversee DSPs and staffing agencies, enforce QA protocols, and drive continuous improvement across last-mile and 3PL warehousing operations. You will recruit DSPs, onboard new hires, and design training to elevate service quality.

The role requires leadership, analytical, and decisive decision-making, with the ability to perform under pressure in a fast-paced environment. Equal opportunity employer with rotational onboarding and cross-team collaboration.

Qualifications

• Bachelor's degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Under pressure

Mandarin bilingual

Education

Bachelor's degree or equivalent

Job description

SwiftX is seeking an Operations Leader to oversee DSPs and staffing agencies, enforce QA protocols, and drive continuous improvement across last-mile and 3PL warehousing operations. You will recruit DSPs, onboard new hires, and design training to elevate service quality.

The role requires leadership, analytical, and decisive decision-making, with the ability to perform under pressure in a fast-paced environment. Equal opportunity employer with rotational onboarding and cross-team collaboration.