Warehouse Operations Lead: DSP Supervision & Quality

Swiftx Express; Miami, Northern (FL, KY); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

PTO days

Paid sick leave

Paid holidays

401K matching

Medical, dental and vision insurance

Job summary

Swiftx Express is seeking a qualified Operations Lead to oversee DSP and staffing agency operations, ensuring adherence to company standards and quality. The role includes QA protocol enforcement, performance monitoring, and onboarding of DSPs in a dynamic last-mile setting.

You will manage regional fleets, drive process improvements, and coordinate with internal and external partners, with a focus on reliability and cost control. Strong leadership and Mandarin bilingual ability are required.

Qualifications

• Bachelor’s degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical thinking

Decision making

Bilingual Mandarin

Education

Bachelor’s degree or equivalent

Job description

Swiftx Express is seeking a qualified Operations Lead to oversee DSP and staffing agency operations, ensuring adherence to company standards and quality. The role includes QA protocol enforcement, performance monitoring, and onboarding of DSPs in a dynamic last-mile setting.

You will manage regional fleets, drive process improvements, and coordinate with internal and external partners, with a focus on reliability and cost control. Strong leadership and Mandarin bilingual ability are required.