Warehouse Operations Leader: QA, Training & Efficiency

SwiftX Inc.; North Haven (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO days

Paid Sick Leave

Paid Holidays

401K matching

Medical/Dental/Vision insurance

Job summary

SwiftX Inc. is seeking a dynamic operations leader to supervise DSPs and staffing agencies, ensuring adherence to company standards and quality benchmarks. The role includes onboarding, training design, and cross-functional coordination to maintain reliable warehouse and last-mile service.

Candidates should have a Bachelor’s degree and be fluent in Mandarin. Experience in last-mile or 3PL warehousing is preferred but not required; strong leadership and decision-making skills are essential in a

Qualifications

• Bachelor’s degree or equivalent; Mandarin speaking required.
• Proven leadership and analytical abilities.

Responsibilities

• Oversee operations of DSPs and staffing agencies to ensure compliance.
• Develop and enforce QA protocols.
• Monitor performance and drive continuous improvement.
• Recruit DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations and cost control.
• Coordinate with internal teams and external partners.
• Conduct daily control meetings and performance reviews.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. is seeking a dynamic operations leader to supervise DSPs and staffing agencies, ensuring adherence to company standards and quality benchmarks. The role includes onboarding, training design, and cross-functional coordination to maintain reliable warehouse and last-mile service.

Candidates should have a Bachelor’s degree and be fluent in Mandarin. Experience in last-mile or 3PL warehousing is preferred but not required; strong leadership and decision-making skills are essential in a