Warehouse Operations Lead - QA, Training & Logistics

Swiftx Express; Jacksonville, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO (7 days)

Sick leave (5 days)

Holidays (6)

401K matching up to 2%

Medical insurance 50%

Dental insurance 100%

Vision insurance

Job summary

Swiftx Express is seeking a capable Operations Supervisor to lead DSP and staffing activities across last-mile warehousing and regional fleet operations. You will enforce QA protocols, monitor performance, and drive continuous improvement in a fast-paced environment.

The role requires a Bachelor’s degree and Mandarin bilingual capabilities, with leadership, analytical, and decision-making skills to manage cross-functional teams and emergency responses.

Qualifications

• Bachelor’s degree or equivalent required; Mandarin bilingual is required.
• Last-mile or 3PL warehousing and logistics experience preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision making

Mandarin (bilingual)

Education

Bachelor’s degree or equivalent

Job description

Swiftx Express is seeking a capable Operations Supervisor to lead DSP and staffing activities across last-mile warehousing and regional fleet operations. You will enforce QA protocols, monitor performance, and drive continuous improvement in a fast-paced environment.

The role requires a Bachelor’s degree and Mandarin bilingual capabilities, with leadership, analytical, and decision-making skills to manage cross-functional teams and emergency responses.