Warehouse Ops Lead: DSP Oversight & Training

SwiftX; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

SwiftX is seeking an Operations Supervisor in Charlotte, NC to oversee DSPs and staffing agencies, ensuring adherence to company standards and driving continuous improvement across warehousing and regional fleet operations.

You will recruit qualified DSPs, onboard them, design training to improve service quality, monitor performance, and coordinate with internal teams and external partners while handling daily operations and emergency responses in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies to ensure compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision-making

Team coordination

Education

Bachelor's degree or equivalent

Mandarin bilingual

Job description

SwiftX is seeking an Operations Supervisor in Charlotte, NC to oversee DSPs and staffing agencies, ensuring adherence to company standards and driving continuous improvement across warehousing and regional fleet operations.

You will recruit qualified DSPs, onboard them, design training to improve service quality, monitor performance, and coordinate with internal teams and external partners while handling daily operations and emergency responses in a fast-paced environment.