Warehouse Operations Lead – DSP Oversight

SwiftX Inc.; Hyattsville (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO days

Paid sick leave

Paid holidays

401K match

Medical/dental/vision

Job summary

SwiftX Inc. in Hyattsville, MD is seeking an Operations Manager to oversee DSPs, staffing agencies, and warehouse activities, ensuring adherence to company standards and timely delivery.

You will develop QA protocols, monitor performance, recruit DSPs, design training, lead regional fleet operations, and drive continuous improvement while coordinating with internal teams and partners. Strong leadership, analytical, and decision‑making skills are required, with bilingual Mandarin preferred.

Qualifications

• Bachelor’s degree or equivalent required; bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision‑making skills.
• Ability to perform under pressure in fast‑paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical thinking

Decision making

Bilingual Mandarin

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. in Hyattsville, MD is seeking an Operations Manager to oversee DSPs, staffing agencies, and warehouse activities, ensuring adherence to company standards and timely delivery.

You will develop QA protocols, monitor performance, recruit DSPs, design training, lead regional fleet operations, and drive continuous improvement while coordinating with internal teams and partners. Strong leadership, analytical, and decision‑making skills are required, with bilingual Mandarin preferred.