Bilingual Warehouse Ops Lead – Quality, Training & Logistics

SwiftX Inc.; Hicksville (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

Medical insurance 50%

Dental insurance 100%

Vision insurance 100%

Job summary

SwiftX Inc. is seeking an Operations Lead to oversee DSPs and staffing agencies, ensure compliance with company standards, and enforce QA protocols. You will monitor performance, supervise warehouse activities, recruit DSPs, design training, and coordinate with internal teams while handling daily operations under pressure in a fast-paced environment.

This is an equal opportunity employer. The role requires strong leadership, analytical, and decision-making skills, with a focus on continuous

Qualifications

• Bachelor’s degree or equivalent; bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing/logistics related preferred but not required.
• Strong leadership, analytical, and decision‑making skills.
• Ability to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision-making

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. is seeking an Operations Lead to oversee DSPs and staffing agencies, ensure compliance with company standards, and enforce QA protocols. You will monitor performance, supervise warehouse activities, recruit DSPs, design training, and coordinate with internal teams while handling daily operations under pressure in a fast-paced environment.

This is an equal opportunity employer. The role requires strong leadership, analytical, and decision-making skills, with a focus on continuous