Warehouse Operations Lead — Training & DSP Onboarding

SwiftX; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO days

Paid Sick Leave

Paid Holidays

401K matching

Medical insurance

Dental and Vision insurance

Job summary

SwiftX in Phoenix, AZ is seeking a Warehouse Specialist to lead daily warehouse operations and ensure efficient dispatch of parcels. The role requires bilingual Mandarin, strong leadership and the ability to perform under pressure in a fast-paced setting.

You will oversee DSP task assignments, drive process improvements, and help develop QA protocols. Onboarding of DSPs and training design are also part of the responsibilities.

Qualifications

• Bachelor's degree or equivalent required.
• Bilingual Mandarin required.
• 0–11 years in last-mile or 3PL warehousing and logistics experience.
• Strong leadership, analytical and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Assist daily operations including dispatch parcels and assign tasks to DSPs.
• Monitor performance and drive continuous improvement.
• Develop and enforce quality assurance protocols.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Support fleet operations and task distribution.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.
• Additional tasks as directed by supervisors or managers.

Skills

Leadership

Analytical

Decision-making

Bilingual Mandarin

Education

Bachelor's degree or equivalent

Job description

SwiftX in Phoenix, AZ is seeking a Warehouse Specialist to lead daily warehouse operations and ensure efficient dispatch of parcels. The role requires bilingual Mandarin, strong leadership and the ability to perform under pressure in a fast-paced setting.

You will oversee DSP task assignments, drive process improvements, and help develop QA protocols. Onboarding of DSPs and training design are also part of the responsibilities.