Warehouse Operations Lead — Bilingual Mandarin

Swiftx Express; High Point (NC); Híbrido; USD 70.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

Health, Dental, Vision Insurance

Descripción de la vacante

Swiftx Express Management in High Point, NC is seeking a strong operations leader to supervise DSPs and staffing agencies, enforce QA protocols, and drive continuous improvement across warehousing and logistics functions.

You will recruit DSPs, provide onboarding, and design training to raise service quality. The role requires Mandarin language skills and prior last-mile/3PL exposure, with a focus on leadership and data-driven decisions.

Formación

• Bachelor’s degree or equivalent.
• Bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision-making skills.

Responsabilidades

• Oversee and supervise DSPs and staffing agencies.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Conocimientos

Leadership

Analytical skills

Decision-making

Educación

Bachelor’s degree

Descripción del empleo

Swiftx Express Management in High Point, NC is seeking a strong operations leader to supervise DSPs and staffing agencies, enforce QA protocols, and drive continuous improvement across warehousing and logistics functions.

You will recruit DSPs, provide onboarding, and design training to raise service quality. The role requires Mandarin language skills and prior last-mile/3PL exposure, with a focus on leadership and data-driven decisions.