Warehouse Operations Lead - Last-Mile, QA, Mandarin

Swiftx Express

High Point (NC)

Hybrid

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance

Job summary

Swiftx Express in High Point, NC is seeking an Operations Manager to oversee DSPs, staffing agencies, and warehouse operations, ensuring compliance with standards. You will lead daily control meetings, drive quality assurance, recruit DSPs, and design training to boost service quality.

The role requires a Bachelor’s degree and bilingual Mandarin; last-mile/logistics experience preferred. You will manage regional fleet operations, optimize collection models, coordinate with internal and external

Qualifications

Bachelor’s degree or equivalent required.
Bilingual Mandarin required.
Experience in last-mile or 3PL warehousing and logistics preferred but not required.

Responsibilities

Oversee and supervise DSPs and staffing agencies to ensure compliance with standards.
Develop and enforce quality assurance protocols.
Monitor performance and drive continuous improvement.
Oversee warehouse activities for consistency and reliability.
Recruit qualified DSPs and provide onboarding.
Design training to improve service quality.
Oversee regional fleet operations, task distribution, and cost control.
Continuously optimize collection models and processes.
Coordinate with internal teams and external partners.
Handle daily operations and emergency responses.