Warehouse Operations Leader – 2nd Shift, CI & KPIs

Nordstrom; Riverside (CA); On-site; USD 76,000 - 122,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Job summary

Nordstrom, Inc. seeks an Operations Manager to lead Riverside, CA warehouse operations. You will oversee a ~20-person team, driving safety, quality and performance while managing budgets and cost controls.

You will coach, develop, and monitor staff, implement continuous improvement initiatives, and manage KPI dashboards and 4DX scores to deliver exceptional customer service and operational results.

Qualifications

• 5+ years of warehouse experience in a managerial role.
• Proven capability in identifying and implementing CI actions that deliver improvements.
• Demonstrated capabilities in developing others and growing leadership.
• Strong knowledge of warehousing KPIs (KPIs).
• Hands-on experience with warehouse management software and databases.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Support the business strategy and drive results for safety, quality and performance.
• Lead, develop, and grow the performance of a team of about 20 employees.
• Recruiting, selecting, onboarding, and training resources.
• Coach, counsel, and discipline warehouse associates to improve performance.
• Attend workshops and review professional materials to build knowledge.
• Own process improvement through problem solving and project management.
• Meet financial standards by monitoring budgets and expenditures.
• Drive KPI metrics and facility performance scorecards.

Skills

Warehouse management

Team leadership

Data analysis

KPI management

Communication skills

Tools

WMS software

Databases

Job description

Nordstrom, Inc. seeks an Operations Manager to lead Riverside, CA warehouse operations. You will oversee a ~20-person team, driving safety, quality and performance while managing budgets and cost controls.

You will coach, develop, and monitor staff, implement continuous improvement initiatives, and manage KPI dashboards and 4DX scores to deliver exceptional customer service and operational results.