Lead Warehouse & Logistics Operations Specialist

Swiftx Express; Fort Myers (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

Paid Sick Leave

Paid Holidays

401K Matching

Medical insurance (50%), Dental and V&

Job summary

Swiftx Express seeks a high‑caliber Operations Manager to oversee DSPs, warehouses, and regional fleets. You will lead onboarding, training, and performance reviews while enforcing QA standards and optimizing collection models. Strong leadership and Mandarin proficiency are required to navigate a fast‑paced logistics environment.

The role emphasizes cross‑functional collaboration, cost control, and contingency handling to ensure reliable, compliant operations across the network.

Qualifications

• Bachelor’s degree or equivalent required.
• Bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred.
• Strong leadership, analytical and decision‑making skills; able to perform under pressure in fast‑paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision‑making

Bilingual Mandarin

Education

Bachelor’s degree or equivalent

Job description

Swiftx Express seeks a high‑caliber Operations Manager to oversee DSPs, warehouses, and regional fleets. You will lead onboarding, training, and performance reviews while enforcing QA standards and optimizing collection models. Strong leadership and Mandarin proficiency are required to navigate a fast‑paced logistics environment.

The role emphasizes cross‑functional collaboration, cost control, and contingency handling to ensure reliable, compliant operations across the network.