Warehouse Operations Lead - Bilingual Mandarin

Swiftx Express; North Haven, Northern (CT, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Sick leave

Holidays

401K match up to 2%

Medical insurance

Dental and vision

Job summary

Swiftx Express in North Haven, CT is hiring a logistics operations leader to oversee DSPs and staffing agencies, enforce QA protocols, and drive performance improvements in a fast-paced last-mile environment.

The role requires a Bachelor’s degree (or equivalent) and Mandarin bilingual capabilities. You will lead warehousing, fleet coordination, and onboarding while coordinating with internal teams and partners to ensure reliable service and continuous cost control.

Qualifications

• Bachelor’s degree or equivalent.
• Mandarin bilingual required.
• Experience in last-mile or 3PL warehousing and logistics preferred.
• Strong leadership and analytical skills.
• Ability to perform under pressure in fast-paced environments.

Responsibilities

• Oversee operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision-making

Mandarin bilingual

Education

Bachelor’s degree or equivalent

Job description

Swiftx Express in North Haven, CT is hiring a logistics operations leader to oversee DSPs and staffing agencies, enforce QA protocols, and drive performance improvements in a fast-paced last-mile environment.

The role requires a Bachelor’s degree (or equivalent) and Mandarin bilingual capabilities. You will lead warehousing, fleet coordination, and onboarding while coordinating with internal teams and partners to ensure reliable service and continuous cost control.