Local Operations Warehouse Specialist

OTC Industrial; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Disability coverage

Life insurance

Wellness discount

Stipend for safety shoes & glasses

401(k) with employer match

Job summary

OTC Industrial Technologies is seeking an organized Local Operations & Warehouse Coordinator in Grand Rapids. You will support daily branch and warehouse tasks to ensure inventory accuracy and timely order fulfillment.

You will handle vendor/customer returns, invoicing, and operational reporting while maintaining a safe work environment. Strong MS Office skills and 2+ years in operations are preferred.

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Demonstrate the ability to multi-task and manage priorities.
• Excellent verbal & written communication; strong problem-solving abilities.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and inventories.
• Resolve order exceptions, shipment discrepancies, returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional needs.
• Maintain safe, clean, organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to boost efficiency and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Collaboration

Independent work

Organization

Attention to detail

Can-do attitude

Education

Degree or related experience

Tools

MS Office

SXe (Trend)

Job description

The Local Operations & Warehouse Coordinator is responsible for supporting daily branch and warehouse operations by ensuring accurate inventory management, efficient order fulfillment, timely processing of operational transactions, and exceptional customer service. This role coordinates warehouse activities, inventory control, vendor and customer returns, freight processing, invoicing, and operational reporting while maintaining a safe, organized, and efficient work environment. The position works closely with customers, vendors, and internal teams to resolve issues, improve processes, and support overall branch performance and operational excellence.

What You’ll Do:

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

What You’ll Need:

• Degree or equivalent related experience
• Minimum of 2 years' experience in Operations or a related position
• Knowledge of SXe (Trend) preferred
• Proficiency in MS Office
• Excellent customer service skills
• Possess the ability to multi-task
• Excellent verbal & written communication skills
• Demonstrate effective problem-solving capabilities and performing root cause analysis
• Must have a "can-do" attitude with a commitment to the concept of “doing it right the first time.”
• Demonstrate the ability to collaborate productively with other associates, customers, and vendors
• Must be able to work independently with minimal supervision
• Dependable and highly motivated
• Excellent organization skills and attention to detail required

Why Join OTC Industrial Technologies?

• Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses and relocation assistance.
• Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.