Warehouse Office Generalist

FIDELITONE; Charlotte (NC); On-site; USD 32,000 - 37,000; Full time

Job summary

FIDELITONE is hiring a Warehouse Office Generalist in Charlotte, NC. You will handle customer inquiries by phone and email, perform order research and data entry, and support daily delivery scheduling. The role requires strong MS Office skills, attention to detail, and clear communication.

You will also assist with returns, light reporting in Excel, and input billing information in the company system. Flexibility with shifts is expected in this fast-paced environment.

Qualifications

• Typing speed of 25–30 WPM is required.
• Proficiency with MS Word, Excel, and Outlook; basic internet skills helpful.
• Ideal candidate is detail-oriented with excellent communication.
• Willingness to work in a fast-paced environment and be flexible with shifts.

Responsibilities

• Respond to calls and emails in a friendly, professional manner.
• Maintain positive customer relationships through effective communication.
• Handle order research and data entry tasks (eta, shortages, damages, cancellations, delivery issues).
• Process orders and input billing information accurately.
• Assist customers with returns and light Excel reporting.
• Schedule and plan daily operations to support safe, efficient deliveries.

Skills

Typing speed 25-30 WPM

MS Office proficiency

Customer service

Detail-oriented

Communication skills

Tools

AS400/ASW

Job description

Warehouse Office Generalist

Department: Operations - Order Fulfillment

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $23.00 - $27.00 / hour

Description

The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems.

ESSENTIAL FUNCTIONS

• Responds to incoming phone calls and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste.
• Position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed.
• Accurately input billing information into company system.
• Performs other related duties as assigned.
• Requires immediate supervision; primary job functions do not typically require exercising independent judgment.

Required Skills

• Typing skills at 25-30 WPM are necessary.
• Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and AS400 /ASW system is helpful.
• Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

Required Experience

• Previous customer service/call center and (or) data entry experience preferred.