Customer Service Rep, Warehouse - PTO & Monthly Bonus

Logfret; Los Angeles (CA); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Life Insurance

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Job summary

A global logistics company seeks an experienced Customer Service Rep to manage customer service activities and provide exceptional internal and external support. The role involves handling communications through phone, email, and other channels while ensuring customer satisfaction and performing general administrative duties. Candidates must possess strong communication skills, proficiency in Microsoft Office, and at least one year of customer service experience. This opportunity includes a competitive hourly wage and various benefits.

Qualifications

• Must have 1 year of proven customer service experience.
• Ability to successfully multi-task and meet deadlines.
• Ability to work independently and in a team environment.
• Experience with Microsoft Word and Excel required.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer incoming phone calls.
• Assist with granting site access for clients.
• Provide information to customers via phone and email.
• Follow up with customer interactions to ensure satisfaction.

Skills

Customer service skills

Communication skills

IT skills

MS Word proficiency

MS Excel proficiency

Education

High school diploma or GED

Tools

CRM database

Microsoft Office

Job description

A global logistics company seeks an experienced Customer Service Rep to manage customer service activities and provide exceptional internal and external support. The role involves handling communications through phone, email, and other channels while ensuring customer satisfaction and performing general administrative duties. Candidates must possess strong communication skills, proficiency in Microsoft Office, and at least one year of customer service experience. This opportunity includes a competitive hourly wage and various benefits.