Logistics CSR & Scheduling Specialist

CJ Logistics Talent Team

Elwood (IL)

On-site

USD 29,000 - 32,000

Full time

2 days ago

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Job summary

CJ Logistics Talent Team is seeking a Customer Service Representative (CSR) to be the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The CSR will manage communications, maintain schedules, process paperwork, and support both shipping and receiving operations in a fast-paced warehouse environment.

Responsibilities include coordinating with carriers and drivers, processing inbound/outbound schedules with WMS, and ensuring accurate

Qualifications

High School Diploma or GED or equivalent experience.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and ability to multitask in a fast-paced environment.
Effective problem solving and interpersonal skills.

Responsibilities

Provide a high level of customer service to internal and external stakeholders.
Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
Coordinate with carriers, drivers, and warehouse personnel for dock and yard activities.
Process and maintain inbound/outbound schedules using WMS and standard office software.
Prepare and verify all required shipping and receiving documents.
Sign drivers in and out, verifying identification and paperwork accuracy.
Reconcile inbound shipments with packing slips and manage drop lot activities.
Schedule all carrier appointments.
Support shipping and receiving functions as needed.
Report errors or discrepancies to leadership to ensure accuracy and compliance.