Warehouse CSR: Fast-Paced Ops & Customer Care

Adecco US, Inc.; Byhalia (MS); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Life insurance

Paid leave

Commuter benefits

Job summary

Adecco US, Inc. is seeking a Customer Service Representative (CSR) for a fast-paced warehouse environment.

You will support daily warehouse operations, handling shipping, receiving, inventory, and customer service activities while coordinating with leadership, drivers, and customers to ensure timely processing of orders. The role requires 1–2 years in customer service or logistics, proficiency with Microsoft Office, and experience with WMS, preferably AS400.

Qualifications

• 1–2 years of customer service, logistics, warehouse administration, or related experience.
• Proficiency with Microsoft Office Suite and data entry.
• High School Diploma or GED.
• Experience with Warehouse Management Systems (WMS), preferably AS400.
• Strong organizational, communication, and problem-solving abilities.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation.
• Review and manage bills of lading, receipts, orders, and shipment confirmations.
• Communicate effectively with customers, transportation providers, warehouse teams, and management via phone, email, and in-person interactions.
• Maintain and update customer information using warehouse management systems and Microsoft Office applications.
• Generate customer reports and ensure data accuracy.
• Research and resolve inventory, order, inbound, and customer discrepancies.
• Monitor damaged or on-hold inventory and coordinate resolutions with appropriate teams.
• Prepare hazardous material and international shipping documentation.
• Deliver exceptional customer service by responding promptly to inquiries and proactively addressing customer needs.
• Build and maintain strong relationships with internal and external customers.
• Support continuous improvement initiatives and process enhancements.
• Perform additional duties as assigned.

Skills

Customer service

Logistics coordination

Communication skills

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

AS400 WMS

Job description

Adecco US, Inc. is seeking a Customer Service Representative (CSR) for a fast-paced warehouse environment.

You will support daily warehouse operations, handling shipping, receiving, inventory, and customer service activities while coordinating with leadership, drivers, and customers to ensure timely processing of orders. The role requires 1–2 years in customer service or logistics, proficiency with Microsoft Office, and experience with WMS, preferably AS400.