Customer Service Representative

Adecco US, Inc.; Byhalia (MS); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Life insurance

Paid leave

Commuter benefits

Job summary

Adecco US, Inc. is seeking a Customer Service Representative (CSR) for a fast-paced warehouse environment.

You will support daily warehouse operations, handling shipping, receiving, inventory, and customer service activities while coordinating with leadership, drivers, and customers to ensure timely processing of orders. The role requires 1–2 years in customer service or logistics, proficiency with Microsoft Office, and experience with WMS, preferably AS400.

Qualifications

• 1–2 years of customer service, logistics, warehouse administration, or related experience.
• Proficiency with Microsoft Office Suite and data entry.
• High School Diploma or GED.
• Experience with Warehouse Management Systems (WMS), preferably AS400.
• Strong organizational, communication, and problem-solving abilities.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation.
• Review and manage bills of lading, receipts, orders, and shipment confirmations.
• Communicate effectively with customers, transportation providers, warehouse teams, and management via phone, email, and in-person interactions.
• Maintain and update customer information using warehouse management systems and Microsoft Office applications.
• Generate customer reports and ensure data accuracy.
• Research and resolve inventory, order, inbound, and customer discrepancies.
• Monitor damaged or on-hold inventory and coordinate resolutions with appropriate teams.
• Prepare hazardous material and international shipping documentation.
• Deliver exceptional customer service by responding promptly to inquiries and proactively addressing customer needs.
• Build and maintain strong relationships with internal and external customers.
• Support continuous improvement initiatives and process enhancements.
• Perform additional duties as assigned.

Skills

Customer service

Logistics coordination

Communication skills

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

AS400 WMS

Job description

Adecco is hiring a Customer Service Representative (CSR) for a fast-paced warehouse environment! If you have strong customer service skills, experience with shipping and receiving documentation, and enjoy working closely with customers and operations teams, this could be the perfect opportunity for you.

Job Summary

The Customer Service Representative (CSR) is responsible for supporting daily warehouse operations by managing shipping, receiving, inventory, and customer service activities. This role works directly with warehouse leadership, associates, transportation providers, and customers to ensure accurate and timely processing of inventory and orders.

Key Responsibilities

• Process and monitor shipping and receiving transactions and documentation.
• Review and manage bills of lading, receipts, orders, and shipment confirmations.
• Communicate effectively with customers, transportation providers, warehouse teams, and management via phone, email, and in-person interactions.
• Maintain and update customer information using warehouse management systems and Microsoft Office applications.
• Generate customer reports and ensure data accuracy.
• Research and resolve inventory, order, inbound, and customer discrepancies.
• Monitor damaged or on-hold inventory and coordinate resolutions with appropriate teams.
• Prepare hazardous material and international shipping documentation.
• Deliver exceptional customer service by responding promptly to inquiries and proactively addressing customer needs.
• Build and maintain strong relationships with internal and external customers.
• Support continuous improvement initiatives and process enhancements.
• Perform additional duties as assigned.

Qualifications

Required Experience

• 1-2 years of customer service, logistics, warehouse administration, or related experience.
• Experience with Microsoft Office Suite, data entry, and internet-based applications.
• High School Diploma or GED.
• Experience with Warehouse Management Systems (WMS), preferably AS400.

Preferred Skills

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Detail-oriented with a focus on accuracy.
• Ability to work independently and in a team environment.
• Problem-solving and conflict-resolution skills.
• Customer-focused mindset with a commitment to exceeding expectations.

Work Environment & Physical Requirements

• General office and warehouse support environment.
• Ability to sit for extended periods and perform repetitive computer work.
• Occasional lifting of boxes up to 50 lbs.
• Overtime and occasional weekend work may be required.
• Ability to thrive in a fast-paced, team-oriented environment focused on safety, quality, productivity, and customer satisfaction.

Pay Details:

$19.75 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.