Warehouse CSR: Growth, Team Support & Smooth Shipments

Sunland Logistics Solutions; Fountain Inn (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

The Warehouse Customer Service Representative (WCSR) at Sunland Logistics Solutions is a front-line role bridging warehouse operations with customer service. You will handle inquiries, coordinate order fulfillment, and support logistics to ensure accuracy and timely deliveries.

Ideal candidates have a background in customer service or logistics, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service, logistics, or warehouse operations.
• Strong verbal, written and interpersonal communication and problem-solving skills.
• Familiarity with inventory management and shipping procedures.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and warehouse management software.
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions.

Responsibilities

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Other duties as assigned

Skills

Customer service

Logistics

Warehouse ops

Communication

Multitasking

Reading documents

Education

High school diploma or GED

Tools

WMS

CRM

Microsoft Office

Job description

The Warehouse Customer Service Representative (WCSR) at Sunland Logistics Solutions is a front-line role bridging warehouse operations with customer service. You will handle inquiries, coordinate order fulfillment, and support logistics to ensure accuracy and timely deliveries.

Ideal candidates have a background in customer service or logistics, strong communication, and the ability to multitask in a fast-paced environment.