Warehouse & Counter Service Associate

R.E. Michel Company, LLC; Fairfax (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Disability Insurance

Employee Discounts

Weekly Pay

Job summary

R.E. Michel Company in Fairfax, VA is seeking a Warehouse/Counter Service specialist for full-time, non-exempt work. You will handle customer service, process invoices, and prepare shipments while loading goods for delivery or pickup.

You will also operate forklift equipment and maintain safety standards in a fast-paced warehouse environment. The role requires attention to detail, ability to read invoices and stock descriptions, and strong communication with customers and team members.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong verbal communication skills with customers and the public.
• Proficiency with computers and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Greet customers entering the branch with a positive attitude.
• Ensure commitments to customers are met or exceeded.
• Pull customer orders from warehouse and load into delivery trucks or for pickup using safe material handling procedures.
• Prepare accurate paperwork including invoices, CODs, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all products leaving the branch are billed and payments collected.
• Process customer returns and warranties the same day they are received.
• Unload deliveries and stock products in designated areas; operate lift trucks or other MHE safely.

Skills

Customer service

Verbal communication

Reading invoices

Prophet 21

Tools

Prophet 21

Job description

R.E. Michel Company in Fairfax, VA is seeking a Warehouse/Counter Service specialist for full-time, non-exempt work. You will handle customer service, process invoices, and prepare shipments while loading goods for delivery or pickup.

You will also operate forklift equipment and maintain safety standards in a fast-paced warehouse environment. The role requires attention to detail, ability to read invoices and stock descriptions, and strong communication with customers and team members.