Warehouse & Counter Associate: Fast-Paced Customer Service

R.e.-Michel-Compan; Kilmarnock (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Weekly Pay

Job summary

R.E. Michel Company is hiring for a Warehouse/Counter Service role in Kilmarnock, VA. This full-time, non-exempt position supports branch operations, handles customer service, invoicing, loading goods, and delivering to customers.

The job requires safe operation of MHE and accurate documentation, with occasional heavy lifting. Responsibilities include processing orders, payments, returns, and coordinating with drivers.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer are met/exceeds expectation.
• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
• Immediately reports damage, safety issues and accidents to supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility.
• Maintain appearance of yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage.
• Process, prepare and receive all product shipped by UPS.
• Use/maintain counter notebook.
• Other duties as assigned.

Skills

HVAC knowledge

Customer service

Communication skills

Prophet 21 proficiency

Education

High school diploma or equivalent

Tools

Prophet 21

Job description

R.E. Michel Company is hiring for a Warehouse/Counter Service role in Kilmarnock, VA. This full-time, non-exempt position supports branch operations, handles customer service, invoicing, loading goods, and delivering to customers.

The job requires safe operation of MHE and accurate documentation, with occasional heavy lifting. Responsibilities include processing orders, payments, returns, and coordinating with drivers.