Warehouse & Counter Service Specialist

R.e.-Michel-Compan; New Freedom (York County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

401(k)

Life Insurance

Disability Insurance

Employee Discount

Uniform Program

Weekly Pay

Job summary

R.E. Michel Company is seeking a Warehouse/Counter Service employee in New Freedom, PA. The role covers customer service, order processing, loading goods, and safe operation of material handling equipment to meet delivery schedules.

The position is full time, non-exempt, requiring reliable teamwork and attention to detail. Applicants will handle invoices, payments, returns, and ensure accurate paperwork for shipments.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Greet customers entering the branch and maintain a positive attitude.
• Meet or exceed commitments made to customers.
• Pull orders from warehouse and load into delivery trucks or customer vehicles safely.
• Prepare accurate paperwork including invoices, CODs, purchase orders and shipping docs.
• Ensure product leaving the branch is billed; collect payments by cash or card.
• Process returns and warranties the same day received.
• Unload deliveries and stock products in proper areas; use MHE safely.
• Keep forklift and equipment in good working order; report issues promptly.
• Report damaged items, safety issues and accidents to supervisor.
• Maintain warehouse and facility appearance; clear debris and tidy shelves.
• Keep yard/parking area clean and trash-free daily.
• Verify incoming orders by counting before stocking; report discrepancies.
• Process shipments from UPS and other carriers.
• Maintain counter notebook and related records.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Computer literacy

Safe material handling

Tools

Prophet 21

Job description

R.E. Michel Company is seeking a Warehouse/Counter Service employee in New Freedom, PA. The role covers customer service, order processing, loading goods, and safe operation of material handling equipment to meet delivery schedules.

The position is full time, non-exempt, requiring reliable teamwork and attention to detail. Applicants will handle invoices, payments, returns, and ensure accurate paperwork for shipments.