Warehouse Counter Associate — Fast, Friendly Service

R.E. Michel Company, LLC; Texarkana (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

Wellness Discounts through Blue365

Access to 24-Hour Nurse Advice Hotline

Employee Assistance Program

401(k)

Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Job summary

R.E. Michel Company in Texarkana, TX seeks a Warehouse/Counter Service associate to handle customer service, invoicing, and loading items for deliveries. You will ensure accurate orders and safe operation of material handling equipment while maintaining a clean, organized warehouse.

The role requires strong customer service skills, familiarity with invoice processing, and basic knowledge of HVAC parts. Safety-sensitive position with potential for growth and benefits.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies.
• Excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Responsibilities

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer are met/exceeds expectation.
• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
• Immediately reports damage, safety issues and accidents to supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.
• Maintain appearance of yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to supervisor.
• Process, prepare and receive all product shipped by UPS.
• Use/maintain counter notebook.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Attitude/interpersonal

Proficient with Prophet 21

Read invoices/catalogs

Basic Heating/Cooling knowledge

Tools

Prophet 21

Job description

R.E. Michel Company in Texarkana, TX seeks a Warehouse/Counter Service associate to handle customer service, invoicing, and loading items for deliveries. You will ensure accurate orders and safe operation of material handling equipment while maintaining a clean, organized warehouse.

The role requires strong customer service skills, familiarity with invoice processing, and basic knowledge of HVAC parts. Safety-sensitive position with potential for growth and benefits.