Walk-In Banking Concierge — Customer Experience Banker

Huntington

Cleveland Heights (OH)

On-site

USD 42,000 - 62,000

Full time

8 days ago

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Job summary

Huntington in Cleveland Heights, OH is seeking a Customer Experience Banker to serve walk-in clients as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposit and other banking products, and processing transactions with accuracy and care.

The role emphasizes customer service, deposits education, and a disciplined sales approach to deepen customer partnerships across bank teams.

Qualifications

High School Diploma or GED and 1 year customer service or military service, or a Bachelor's Degree.
1 year or more in customer service in banking, financial services or goal-driven retail sales.
Cash handling skills; comfortable with mobile and online banking.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Educating customers on consumer deposit products and bank services.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, outbound calling, and referrals.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.