Walk-In Banking Concierge | Customer Experience Banker

Huntington National Bank; Beverly Hills (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, suggesting deposits and other banking products, and processing transactions with accuracy and care.

You will be expected to educate customers on deposit products, uphold security procedures, and refer clients to other bank areas to deepen relationships while maintaining regulatory compliance

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, suggesting deposits and other banking products, and processing transactions with accuracy and care.

You will be expected to educate customers on deposit products, uphold security procedures, and refer clients to other bank areas to deepen relationships while maintaining regulatory compliance