Customer Experience Banker: Financial Concierge

Huntington; Newark (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Huntington in Newark, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will identify customer needs, recommend deposit products and other services, and nurture relationships through a disciplined sales approach.

The role emphasizes accuracy in handling transactions, strong communication, and using mobile/online banking tools to support customers and drive community outcomes.

Qualifications

• Minimum of 1 year in customer service or similar role.
• Cash handling experience and comfort with banking products.
• Able to explain deposit products and use digital banking tools.

Responsibilities

• Provide excellent customer service and resolve issues.
• Grow customer relationships through proactive engagement and referrals.
• Educate customers on banking products and digital services.
• Process transactions accurately and balance daily activity.

Skills

Customer service

Sales

Cash handling

Tech-savvy

Communication skills

Education

High School diploma or GED

Bachelor's degree

Tools

Mobile banking

Online banking

Job description

Huntington in Newark, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will identify customer needs, recommend deposit products and other services, and nurture relationships through a disciplined sales approach.

The role emphasizes accuracy in handling transactions, strong communication, and using mobile/online banking tools to support customers and drive community outcomes.