Waikiki Front Desk Guest Experience Agent

Highgate Hotels, LP; Honolulu (HI); On-site; USD 36,000 - 41,000; Full time

Job summary

Highgate Hotels, LP seeks a friendly Guest Service Agent at Alohilani Resort Waikiki Beach in Honolulu. You will greet guests, assist with check-in/out, answer questions, and coordinate with bell and housekeeping to ensure a smooth stay.

This hourly, full-time role requires excellent communication, a warm demeanor, and the ability to multitask in a fast-paced front desk environment. Experience in hospitality is preferred; college coursework helpful. On-site work with flexible hours.

Qualifications

• Experience in a hotel or related field preferred.
• College coursework in related field helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards.
• Answer guest inquiries about services, facilities and hours of operation.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare documents for shift closing.
• Maintain promotions and guest programs.

Skills

Customer service

Multitasking

Communication

Guest interaction

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Front Desk computer system

Job description

Highgate Hotels, LP seeks a friendly Guest Service Agent at Alohilani Resort Waikiki Beach in Honolulu. You will greet guests, assist with check-in/out, answer questions, and coordinate with bell and housekeeping to ensure a smooth stay.

This hourly, full-time role requires excellent communication, a warm demeanor, and the ability to multitask in a fast-paced front desk environment. Experience in hospitality is preferred; college coursework helpful. On-site work with flexible hours.