On-Call Front Desk Agent – Guest Services (Waikiki)

Hyatt Taleo; Honolulu (HI); On-site; USD 39,000 - 50,000; Part time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu is seeking a Front Desk Agent (Guest Services Agent) for on-call coverage. You will interact with guests throughout their stay, assist with check-in/out, and share information about the resort and local attractions.

The role emphasizes warm aloha service, flexibility with shifts including overnights/weekends, and the ability to thrive in a fast-paced hotel environment. On-site location at Waikiki Beach.

Qualifications

• Prior customer service experience with direct interaction with guests.
• Willingness to interact with a diverse clientele.
• Open availability, including overnights and weekends.
• Comfortable working in a fast-paced environment.
• A true desire to satisfy the needs of others in a fast paced environment.
• Previous hotel experience preferred.
• Able to work a variety of shifts including holidays.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Provide information on resort facilities, dining, spa, and local attractions.
• Deliver exceptional guest service with aloha spirit.

Skills

Customer service

Guest interaction

Open availability

Fast-paced environment

Customer focus

Hotel experience

Flexible shifts

Verbal communication

Written communication

Stamina

Job description

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu is seeking a Front Desk Agent (Guest Services Agent) for on-call coverage. You will interact with guests throughout their stay, assist with check-in/out, and share information about the resort and local attractions.

The role emphasizes warm aloha service, flexibility with shifts including overnights/weekends, and the ability to thrive in a fast-paced hotel environment. On-site location at Waikiki Beach.