Guest Experience Agent (Front Desk)

Highgate; Wahiawa (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

Highgate is seeking a Guest Service Agent at INN at SCHOFIELD BARRACKS in Hawaii. This role involves providing exceptional service to guests during check-in, throughout their stay, and checkout. You will be responsible for handling guest inquiries, balancing financial transactions, and maintaining front desk operations.

The ideal candidate will possess a High School diploma, customer service experience, and effective communication skills. Flexibility to work long hours is necessary, and a friendly demeanor is essential for success in this role.

Qualifications

• Customer service experience preferred.
• High School diploma or equivalent required.
• Ability to effectively communicate verbally and in writing.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Answer inquiries regarding hotel services.
• Handle cash and credit transactions.

Skills

Customer service experience

Effective communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

College coursework in related field

Tools

Front Desk computer system

Job description

Highgate is seeking a Guest Service Agent at INN at SCHOFIELD BARRACKS in Hawaii. This role involves providing exceptional service to guests during check-in, throughout their stay, and checkout. You will be responsible for handling guest inquiries, balancing financial transactions, and maintaining front desk operations.

The ideal candidate will possess a High School diploma, customer service experience, and effective communication skills. Flexibility to work long hours is necessary, and a friendly demeanor is essential for success in this role.