Front Desk Guest Experience Associate

Highgate Hotels, LP; Honolulu (HI); On-site; USD 37,000 - 39,000; Full time

Job summary

Highgate Hotels is seeking a Guest Services Agent at the Pagoda Hotel in Honolulu to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue.

The role includes greeting guests, operating the Front Desk system, answering inquiries, handling packages, and communicating promotions. A friendly demeanor, reliability, and basic computer skills are essential.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.
• Customer service experience preferred.

Responsibilities

• Greet and assist guests at the Front Desk.
• Answer inquiries about hotel services, facilities and hours.
• Balance and prepare closing shift paperwork.
• Assist guests with packages and messages and with safe deposit boxes.
• Maintain front desk operations and promote hotel promotions.

Skills

Customer service

Communication

Multitasking

Attendance

Education

High School diploma

College coursework helpful

Tools

Computer experience

Job description

Highgate Hotels is seeking a Guest Services Agent at the Pagoda Hotel in Honolulu to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue.

The role includes greeting guests, operating the Front Desk system, answering inquiries, handling packages, and communicating promotions. A friendly demeanor, reliability, and basic computer skills are essential.