VTC Technician

MANTECH; Eglin Village (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

MANTECH seeks a motivated, career- and customer-oriented VTC Technician to join our Air Force / Space team at Eglin AFB. The VTC Technician will support the United States Air Force’s 53rd Wing Technical Support Services contract.

Responsibilities include Tier I & II customer support, scheduling conferences with Cisco TMS, and performing on-site VTC installations and site surveys. Security clearances and DoD-related experience are required.

Qualifications

• Bachelor’s degree or 2 additional years of experience in lieu of a degree.
• Hands-on experience with VTC systems installation, configuration and operation.
• Active/valid DoD 8570.01-M IAT-II certification.
• Experience supporting VTC and networked AV equipment.
• Ability to perform on-site and remote site surveys for VTC installations.

Responsibilities

• Provide Tier I and II customer support for VTC systems.
• Schedule conferences using Cisco TMS.
• Respond to outages and implement failover/backups to meet client needs.
• Conduct site surveys remotely and on-site for VTC installations and upgrades.
• Perform on-site VTC installations including end-device configurations and checkout.

Skills

VTC systems

Cisco switches

IP networks

Customer support

Site surveys

Education

Bachelor’s degree in related discipline

Tools

Cisco TelePresence Management Suite (TMS)

TACLANE encryption devices

Job description

MANTECH seeks a motivated, career and customer-oriented VTC Technician to join our Air Force / Space team at Eglin AFB.

The VTC Technician's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities

• Tier I & II customer support
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

Minimum Qualifications

• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree
• At least 2 years of experience with hands-on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems
• Active / valid DoD 8570.01-M IAT-II certification
• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems. Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
• Experience providing Tier I and II customer support of VTC systems; configuring and managing Cisco switches; General Dynamics Type 1 encryption devices (e.g. TACLANE).
• Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.

Security Clearance

• Current Top-Secret Clearance with SCI Eligibility
• Eligibility for access to Special Access Program Information
• Willingness to submit to a polygraph.

Physical Requirements

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.