VTC Facilitator

By Light Professional IT Services LLC; Fort Meade (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

By Light Professional IT Services LLC is seeking a Video Teleconferencing Operator to support daily operations at Ft. Meade Headquarters. A TOP SECRET/SCI security clearance is required.

The role emphasizes deep knowledge of broadcast and VTC systems, strong troubleshooting and customer service skills, and the ability to work in enterprise environments with Windows and Macintosh platforms.

Qualifications

• 2+ years Audio Visual experience.

Responsibilities

• In-depth understanding of broadcast, VTC (Video Teleconferencing) systems, video and audio streaming technologies.
• Familiarity with GVS structure, operations, policies and procedures.
• Familiarity with Microsoft Teams in an enterprise environment.
• Familiarity with DOD VTC structure, operations, policies and procedures.
• Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
• Solid technical and maintenance skills to perform audio-visual troubleshooting and basic maintenance as well as computer skills in both Windows and Macintosh operating systems.
• In depth understanding of broadcast audio and video, multimedia, VTC (Video-Teleconferencing) systems, video and audio streaming technologies and standards.
• Excellent communication skills, both written and oral.
• Outstanding customer service skills are a must since the VTC Operators will be in personal contact with the end user on a daily basis.

Skills

Audio Visual

VTC

Teams

Troubleshooting

Customer Service

Windows/Mac

Tools

Windows

macOS

Job description

Company Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview

The Video Teleconferencing operators will provide daily operation at Ft. Meade Headquarters. This position requires a TOP SECRET/SCI security clearance.

Responsibilities

• In-depth understanding of broadcast, VTC (Video Teleconferencing) systems, video and audio streaming technologies.
• Familiarity with GVS structure, operations, policies and procedures.
• Familiarity with Microsoft Teams in an enterprise environment.
• Familiarity with DOD VTC structure, operations, policies and procedures.
• Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
• Solid technical and maintenance skills to perform audio-visual troubleshooting and basic maintenance as well as computer skills in both Windows and Macintosh operating systems.
• In depth understanding of broadcast audio and video, multimedia, VTC (Video-Teleconferencing) systems, video and audio streaming technologies and standards.
• Excellent communication skills, both written and oral.
• Outstanding customer service skills are a must since the VTC Operators will be in personal contact with the end user on a daily basis.

Required Experience/Qualifications

• Minimum of 2 years Audio Visual experience

Preferred Experience/Qualifications

• Coordinating and managing client schedules, establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness as needed
• Ensuring the facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.
• Ensuring all facility equipment is operational and all equipment downtime is immediately reported to the Control Center and that maintenance response and repair is tracked through completion.

Special Requirements/Security Clearance

• TS/SCI is required