Video Teleconferencing Technician

MANTECH; Miami (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

MANTECH in Doral, FL is seeking a Video Teleconferencing Technician to support VTC systems on-site and drive reliability for client collaborations. You will handle Tier I/II support, outages, site surveys, and on-site installations with a focus on network readiness.

The role requires solid IP networking fundamentals, troubleshooting skills, and the ability to schedule conferences using Cisco TMS to ensure seamless communications for our customers.

Qualifications

• High school diploma with 5+ years of Tier I/II VTC support experience.
• Bachelor's degree in IT or related field is equivalent to 3 years of relevant experience.
• Fundamental understanding of IP networks and how they support VTC systems.

Responsibilities

• Provide Tier I & II customer support for VTC systems.
• Respond to outages and use failover/back-up capabilities to meet client needs.
• Conduct site surveys remotely and on-site for VTC installations or upgrades.
• Perform on-site VTC installations and assist with network device configurations and checkout.
• Schedule conferences using Cisco's TelePresence Management Suite (TMS).

Skills

VTC support

IP networking

Troubleshooting

Customer support

Education

High school diploma

Bachelor's degree in IT or related field

Tools

Cisco TMS

Job description

MANTECH seeks a motivated, career and customer-oriented Video Teleconferencing Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Perform Tier I & II customer support for VTC systems in a fast-paced environment


• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs


• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades


• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out


• Scheduling conferences using Cisco's TelePresence Management Suite (TMS)

Minimum Qualifications

• Highschool Diploma. and 5 years' experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.




• OR a Bachelor's Degree in Information Technology, Computer Science or a similar field of study is equivalent to 3 years of relevant experience.




• Fundamental understanding of IP networks and how they are implemented in support of VTC systems

Preferred Qualifications

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have a current/active Secret clearance.


• Must be eligible to obtain a TS/SCI clearance

Physical Requirements

• Must be able to remain in a stationary position 50%.


• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.


• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.