Senior Video Teleconferencing Technician

MANTECH; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

MANTECH in Doral, FL seeks a Senior Video Teleconferencing Technician to provide Tier I and II support for VTC systems, perform on-site installations, and coordinate with clients.

The role requires Top Secret clearance and TS/SCI eligibility, a strong IT/networking foundation, and experience with Cisco TelePresence systems.

Candidates should have a high school diploma, plus a Bachelor's degree in IT or CS or equivalent, and at least five years of VTC support experience.

Qualifications

• High school diploma.
• Bachelor’s degree in Information Technology, Computer Science or similar field (or equivalent to 2 years of relevant experience).
• 5 years’ experience providing tier 1 and 2 support for Video Teleconferencing systems.
• Fundamental understanding of IP networks used for VTC systems.

Responsibilities

• Provide Tier I & II customer support for VTC systems.
• Respond to outages and use failover/back-up to meet client needs.
• Conduct remote and on-site site surveys for new VTC installations.
• Conduct on-site VTC installations and assist with network device configurations.
• Schedule conferences using Cisco TMS.

Skills

Customer support

IP networks

Site surveys

VTC systems knowledge

Education

Bachelor's degree in IT or CS (equivalent work exp)

Tools

Cisco TelePresence Management Suite (TMS)

Job description

MANTECH seeks a motivated, career and customer-oriented Senior Video Teleconferencing Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Perform Tier I & II customer support for VTC systems in a fast-paced environment
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)

Minimum Qualifications

• Highschool Diploma.
• A Bachelor’s Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
• 5 years’ experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
• Fundamental understanding of IP networks and how they are implemented in support of VTC systems

Preferred Qualifications

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have a current/active Top Secret clearance.
• Must be eligible to obtain a TS/SCI clearance

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.