VTC Administrator

UICGS / Bowhead Family of Companies; Colorado Springs (CO); On-site; USD 65,000 - 85,000; Full time

Job summary

UICGS / Bowhead Family of Companies is seeking a VTC Administrator in Colorado Springs, CO to support our customer on the PICRD II contract. The role involves providing VTC/AV hardware support and troubleshooting, planning and facilitating VTCs, and maintaining equipment.

Qualified candidates should have a BS in a relevant field, a minimum of 6 years of advanced VTC/AV experience, and must hold a Top Secret security clearance with SCI eligibility. Certification in Comp TIA Security+ is required.

Qualifications

• 6+ years of experience in engineering and installing VTC/AV systems.
• Experience supporting VTC/AV equipment on multiple networks.
• Sec+ certification is required.

Responsibilities

• Provide VTC/AV hardware support and troubleshooting.
• Schedule and facilitate VTCs for various networks.
• Coordinate with participants to enable smooth connections.

Skills

Customer service skills

VTC/AV systems knowledge

Problem-solving

Technical troubleshooting

Communication skills

Education

BS degree in IT, Cybersecurity, Data Science, Information Systems or Computer Science

Tools

Crestron programming

AMX control programming

DSP audio installation

Extron Control Professional Certification

Python 3.x

Job description

Overview

Bowhead seeks a VTC Administrator to support our customer on the PICRD II contract in Colorado Springs, CO.

Responsibilities

• Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD).
• Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks.
• Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance.
• Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators. Provide customer service and technical assistance, monitor and support equipment performance during events.
• Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use.
• Coordinate with remote site participants to enable smooth global connection.
• Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations.
• Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary.
• Maintain up-to-date knowledge on current VTC/AV technologies. Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs).
• Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied.
• Other duties as assigned.

Qualifications

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred.
• Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programming and knowledge, and DSP audio installation for VTC/AV system.
• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.
• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411.
• Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.
• Experience engineering and installing VTC/AV systems.
• Sec+ certification.

Certifications

• Comp TIA Security+ is required.
• Crestron Programmer Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist, Extron Authorized Programmer Certification, and Thinklogical Technology 300 are highly preferred.
• Python 3.x proficiency is highly preferred.

Security Clearance

Must currently hold a Top Secret security clearance with SCI eligibility.

Physical Demands

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically