VP, Wealth Process & Operations Strategy

JPMorgan Chase; Plano (TX); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

J.P. Morgan Wealth Management is seeking a Vice President, Business Process Manager to strengthen operational partnerships and drive improvements across Service, Operations, Product, Controls, and Advisor-facing teams.

The ideal candidate will be a strong operator and relationship manager who can map complex processes, identify owners and escalation paths, and translate recurring pain points into prioritized, measurable actions.

Formación

• Strong process management skills, including the ability to understand complex workflows, identify gaps, and recommend practical improvements.
• Proven issue-resolution discipline, including root-cause orientation, escalation management, action tracking, and follow-through.
• Strong relationship management skills with the ability to build credibility across departments, functions, and leadership levels.
• Ability to translate ambiguity, feedback, and operational friction into clear business needs, recommendations, and action plans.
• Strong organization, prioritization, accountability, and attention to detail; able to manage multiple initiatives and stakeholders independently.
• Risk and control mindset, including sound judgment, documentation discipline, escalation awareness, and understanding of applicable policies and procedures.
• Strong written and verbal communication skills, with the ability to synthesize complex topics into leadership-ready materials.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.

Responsabilidades

• Own relationships with key Operations partners and maintain a strong understanding of critical processes, handoffs, dependencies, failure points, and escalation paths impacting Service, advisors, and clients.
• Identify and address recurring operational pain points by supporting root-cause analysis, tracking risks and remediation activities, driving resolution, and reviewing outcomes to reduce recurrence.
• Manage the Service organization's product book of work, including enhancement requests, new functionality, advisor pain points, and service center priorities.
• Partner with Product, Technology, Operations, and Service leadership to define business needs, prioritize demand, and track requirements, dependencies, risks, decisions, and outcomes.
• Prepare clear updates for governance forums, leadership discussions, and cross-functional working sessions.
• Manage and analyze feedback from advisors, service center teams, and relationship management partners to identify recurring friction, service challenges, emerging risks, and improvement opportunities.
• Translate feedback into actionable insights and partner across Service, Product, Operations, and Communications to escal

Conocimientos

Process management

Issue resolution

Relationship management

Ambiguity translation

Organization & prioritization

Risk & control mindset

Communication (written & verbal)

MS Office (PowerPoint, Excel, Word, 
+

Herramientas

SharePoint

Issue tracking tools

Workflow management platforms

Reporting tools

Feedback repositories

Data analysis

Descripción del empleo

J.P. Morgan Wealth Management is seeking a Vice President, Business Process Manager to strengthen operational partnerships and drive improvements across Service, Operations, Product, Controls, and Advisor-facing teams.

The ideal candidate will be a strong operator and relationship manager who can map complex processes, identify owners and escalation paths, and translate recurring pain points into prioritized, measurable actions.