VP, Technical Services & AI-Powered Customer Enablement

GTMnow; Austin (TX); Hybrid; USD 225,000 - 300,000; Full time

Benefits offered by this job

100% medical, dental, and vision coverage

Flexible vacation and mental health days

Annual personal development stipends

401k plan participation

Latest Apple products for work

Employee Resource Groups for DEI support

Job summary

A leading software company is seeking a Vice President of Technical Services located near Austin, TX. This role involves unifying Professional Services, Technical Support, and Customer Education to enhance customer enablement with a focus on AI-powered solutions. Ideal candidates will have demonstrated innovation in SaaS post-sales functions, strong leadership in a high-growth environment, and a commitment to customer success.

Qualifications

• Prior VP-level experience in high-growth SaaS organizations with a technical product.
• Demonstrated history of innovative transformational change in customer-facing teams.
• Comfort with ambiguity and strong advocacy skills.

Responsibilities

• Design and scale the next generation of technical service delivery.
• Overhaul the education program to emphasize contextual product guidance.
• Establish and monitor KPIs aligned to digital adoption and customer value realization.

Skills

Visionary leadership

Change orchestration

Customer-obsessed systems thinking

Innovation and creative problem-solving

Education

VP-level experience in post-sales functions

Job description

A leading software company is seeking a Vice President of Technical Services located near Austin, TX. This role involves unifying Professional Services, Technical Support, and Customer Education to enhance customer enablement with a focus on AI-powered solutions. Ideal candidates will have demonstrated innovation in SaaS post-sales functions, strong leadership in a high-growth environment, and a commitment to customer success.