Remote VP of AI Services & ITSM Delivery

Toptal; Austin (TX); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Flexible paid time off

Employee assistance program

Job summary

Toptal is seeking a Vice President of AI Services to lead the AI Services practice within a managed service provider context. This remote role requires substantial experience in ITSM and AI, emphasizing the need for a strategic leader capable of engaging client executives and delivering scalable AI solutions.

Key responsibilities include owning the P&L for AI Services, developing service offerings, and maintaining trusted client relationships. Candidates should possess deep ITIL knowledge and experience with ServiceNow.

Qualifications

• 10+ years of IT services experience, with at least 5 years in a senior leadership role.
• Proven track record in building ITSM or AI practices.
• Ability to engage C-suite stakeholders and present business cases.

Responsibilities

• Own the vision, strategy, and P&L for the AI Services practice.
• Develop repeatable AI service offerings and frameworks.
• Build internal IP: playbooks and accelerators.

Skills

AI expertise

ITIL knowledge

ServiceNow experience

Leadership skills

Education

Bachelor's degree

Tools

ServiceNow

AI/ML platforms

Job description

Toptal is seeking a Vice President of AI Services to lead the AI Services practice within a managed service provider context. This remote role requires substantial experience in ITSM and AI, emphasizing the need for a strategic leader capable of engaging client executives and delivering scalable AI solutions.

Key responsibilities include owning the P&L for AI Services, developing service offerings, and maintaining trusted client relationships. Candidates should possess deep ITIL knowledge and experience with ServiceNow.